The De-Escalation Techniques Training Program incorporates lessons from emergency psychiatry to provide First Responders with communication skills proven to help de-escalate volatile situations.
Agenda points include:
- Identifying potential interpersonal cues predicting violence
- Understanding the significance of non-verbal communication
- Recognizing, creating, and maintaining conditions that allow an individual to regulate their own emotions
- Understanding the '10 domains of de-escalation'
- Knowing when to stop talking and force compliance
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